Jumia Ghana, the online shopping mall, has revolutionized the way Ghanaians shop. No longer do you need to make the trip to a physical store; you can simply use your smartphone with an internet connection to order everything you need from the comfort of your home.
However, there might be situations where the product delivered to you isn’t exactly what you ordered. Since you can’t use a product you didn’t intend to purchase, the logical step is to return it.
This is why Jumia Ghana has implemented a return policy that allows customers to return products for various accepted reasons.
In this article, we will guide you through the process of returning a product from Jumia. It’s crucial to open the package as soon as it arrives, so you can verify whether it matches your order.
This prompt action will also enable you to initiate the return process if there are any discrepancies, as there is a specific timeframe within which items can be accepted for return.
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So Here Are the Ways Through Which You Can Return an Item To Jumia Ghana
To initiate a product return with Jumia, you’ll need to follow these simple steps:
Contact Jumia Customer Care
Start the return process by informing Jumia’s customer care that you wish to return a product. You can reach Jumia customer care at 030 274 0630. Alternatively, if you prefer email communication, you can send a message to [email protected].
Fill Out The Return Form
The product you received should come with a return form, which is intended for cases where the product received is not what you ordered.
Complete the return form, providing essential information such as your order number and the reason for returning the product. Ensure that all necessary details are filled out accurately.
Online Return Request
Another way to inform Jumia about your intent to return a product is through your Jumia account. Log in and navigate to the ‘Orders’ section, where you can select the specific order you wish to return. Follow the provided instructions to initiate the return process.
Repackage The Product
Prepare the product for return by repackaging it. Use the same box in which it was originally delivered and ensure that it’s packaged securely and in the same condition as when you received it.
The product should not have any damage or scratches, and all original components, accessories, and gifts (if any) should be included in the return package.
Choose a Return Option
Jumia offers two options for returning products. You can either request the Jumia team to pick up the product from your location after they’ve made the necessary arrangements (they will call you to coordinate the pickup), or you can choose to drop off the product at an agreed Jumia pickup point. The return process is free of charge.
By following these steps, you can easily return a product to Jumia and ensure a smooth process.
Conditions For Product Return
You can only return the product within 7 days after it has been delivered to you.
There must not be any signs that the product has been used. It must be returned with all the things that it came with. Everything, you can’t keep the gifts either.
So this article was about how one can return a product to Jumia without any difficulties. Remember, you have to return the product within 7 days after receiving it. On some occasions, your only option may be to choose a different product to swap with the one you are returning.