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HomeTech In GhanaJumia Ghana: Branches, Contact, Products, Work Opportunites, And More

Jumia Ghana: Branches, Contact, Products, Work Opportunites, And More

Jumia Ghana stands as a prominent player in the country’s online shopping landscape, having been established in 2014 and subsequently earning a reputation as a leading e-commerce platform.

This online shopping mall boasts an extensive inventory, offering a diverse range of products that cater to various consumer needs, including home electronics, apparel, furniture, and more.

One notable aspect of the Jumia experience is the regular provision of attractive discounts to its patrons, enhancing the appeal of the platform and providing cost-effective options for shoppers.

The convenience of Jumia’s online shopping model allows customers to explore a comprehensive selection of items and place orders from the comfort of their homes.

Jumia’s commitment to customer satisfaction is underscored by its efficient delivery system. Upon completing a purchase on the website, customers can expect their selected items to be promptly delivered to their specified location within the country.

This streamlined process has contributed to making online shopping with Jumia a seamless and enjoyable experience.

The popularity of Jumia extends beyond Ghana, with a presence in several other African countries, including Nigeria, Senegal, Kenya, and more.

This expansion underscores the platform’s success and its role as a trusted online retail destination across the continent.

For those seeking to engage in online shopping with Jumia, it’s pertinent to note that the company’s headquarters in Ghana is situated in Accra, along Boundary Road, in the Evita Building, opposite the American House.

Operational from Monday to Friday, Jumia’s official working hours are from 8:30 am to 5:30 pm. It’s important to highlight that, being an online store, Jumia operates exclusively through its website, eliminating the need for a physical store presence.

This digital approach ensures accessibility to a wide audience, allowing customers to browse, select, and order products with ease, irrespective of their location within the country.

Tracking Order On Jumia

Upon placing an order on Jumia, the platform ensures that customers are kept informed about the status and delivery details of their purchases.

After completing a transaction, customers receive an order confirmation email, a crucial communication that serves as a reference point for the entire purchasing process.

This confirmation email includes a convenient ‘track your order’ link, providing customers with direct access to real-time information about the progress of their delivery.

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By clicking on this link, customers can access a tracking interface that displays key details, such as the current location of the package and an estimated delivery time.

This feature enhances transparency and allows customers to stay informed throughout the entire shipping process.

Alternatively, customers can track their orders using the unique product order number assigned to each purchase.

This method offers flexibility, enabling users to access order tracking directly on the Jumia website or app by entering the provided order number.

This ensures that customers have multiple avenues to monitor the status of their orders, catering to individual preferences and convenience.

In summary, Jumia’s order tracking system, facilitated through the order confirmation email and the unique product order number, empowers customers to stay informed and anticipate the delivery of their purchased items.

This commitment to transparency contributes to an enhanced customer experience and reinforces Jumia’s dedication to providing a seamless online shopping journey.


As an online shopping mall, Jumia Ghana operates exclusively in the digital sphere and does not maintain physical retail stores.

Instead, the company has established various pickup points strategically located across the country. These pickup points serve as convenient locations for customers to retrieve their ordered products after successful delivery, offering an additional layer of flexibility and accessibility in the delivery process.

Moreover, Jumia Ghana actively contributes to the local job market by providing employment opportunities.

The sustained growth and expansion of the platform have necessitated the addition of skilled manpower to support its operations.

Those seeking employment can explore opportunities with Jumia Ghana, contributing to the company’s continued success in the e-commerce sector.

In addition to being a platform for buyers, Jumia Ghana also provides an avenue for individuals and businesses to showcase and sell their products.

Entrepreneurs and sellers interested in listing their products on Jumia can do so by registering and creating an account on the platform.

This registration process opens the door for sellers to reach a broader audience, tap into the online market, and potentially generate income through the sale of their products.

In essence, Jumia Ghana not only offers a diverse and convenient online shopping experience for customers but also actively engages with the local economy by creating job opportunities and providing a platform for sellers to showcase and sell their products.

This multi-faceted approach contributes to the platform’s role as a dynamic player in the e-commerce landscape in Ghana.

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Registering As A Seller On Jumia

The registration process to become a seller on Jumia Ghana is free of charge, providing an accessible avenue for individuals and businesses to join the platform.

However, potential sellers need to be aware of the associated costs and processes involved in selling products on Jumia.

Upon successfully registering as a seller, Jumia Ghana employs a commission-based model for each delivery made.

Sellers are charged a commission fee, and there is also a shipping fee contribution associated with each transaction.

These fees contribute to the operational and logistical aspects of the delivery process facilitated by Jumia.

Once a customer places an order for a product listed by a seller, it is imperative for the seller to ensure that the product is prepared for delivery within a 24-hour timeframe. Jumia provides two primary delivery options: VDO stations or the express service.

These delivery methods are designed to cater to varying customer preferences and delivery speed requirements.

Upon successful delivery of the product, the seller will receive payment for the purchase. Jumia facilitates payments to sellers through two main channels: Mobile Money (MoMo) or a bank account. This flexibility in payment options aims to accommodate the diverse financial preferences of sellers.

Cancellation Of Orders

In the unfortunate event of needing to cancel an order, Jumia provides a straightforward process to address such situations. To cancel an order, follow these steps:

  1. Gather Important Details: Collect all pertinent details related to your order, including the invoice number, destination details, and your verification information.
  2. Contact Jumia Customer Support: Initiate the cancellation process by calling the Jumia customer support line. A Jumia agent will be available to assist you through the cancellation procedure. Even if the package has already left the warehouse, the customer support team can take appropriate measures to address your request.
  3. Provide Necessary Information: When speaking with the Jumia agent, be prepared to provide the required details such as the invoice number and destination information. This information helps streamline the cancellation process.
  4. Alternative Methods: While calling is the most immediate option, you can also explore alternative methods for canceling an order:
    • Send an email to Jumia customer support specifying your order details and cancellation request.
    • Utilize the Jumia Ghana Facebook page to communicate your cancellation request.
    • Fill out the cancellation form on the Jumia Ghana website and await a response.
  5. Prioritize Direct Communication: If time is of the essence, it is recommended to prioritize direct communication with a Jumia agent via phone. This ensures a faster resolution to your cancellation request.
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By adhering to these steps and promptly contacting Jumia’s customer support, you can efficiently cancel an order and address any unforeseen circumstances that may necessitate such a cancellation.

Jumia Ghana Return Policy

Jumia Ghana, like many reputable companies, adheres to a comprehensive return policy for its products. To initiate the return process for a purchased item, customers can either fill out a designated form or contact Jumia Ghana’s hotline for assistance.

Upon approval of the return request, customers are required to schedule a pickup for the product. It is essential to ensure that the product is returned in its original packaging, as returns without the original packaging may be refused. Customers will receive a return slip as proof of the returned product.

Refunds for returned items are processed through either a bank transfer or a voucher, providing customers with a reliable and convenient resolution to their return requests.

Jumia Contact Information

You can call Jumia Ghana from Mondays through to Fridays from 8:30 am to 5:30 pm and speak to an agent with all your inquiries. You can contact Jumia Ghana on,

Absolutely, online shopping has indeed transformed the retail landscape, offering convenience and accessibility to a wide range of goods and services.

Jumia Ghana, as a prominent online shopping mall, has played a significant role in shaping and advancing the e-commerce industry in the country.

Its diverse product offerings, user-friendly platform, and commitment to customer satisfaction have contributed to its status as a leader in the online retail space.

The article has aimed to provide valuable insights into the key aspects of Jumia Ghana’s operations, from its establishment and growth to the services it offers, such as order tracking, employment opportunities, and the selling process for vendors.

Additionally, the article has touched upon important procedures like order cancellation and product returns, highlighting the customer-centric approach adopted by Jumia.

As online shopping continues to gain popularity, platforms like Jumia are instrumental in shaping the industry, making it more accessible and enjoyable for consumers.

The information provided in this article aims to be a helpful resource for individuals navigating the world of online shopping with Jumia Ghana.

You can also read more about Jumia Pay and one Jumia competitor, which is melcom Ghana.


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