If you are reading this, I believe you have once received a call from a fraudster who wanted to trick you into stealing your money from your mobile money account.
And if you have never received such a call before, I believe you have heard of so many mobile money fraud cases in Ghana, at the end of this article, you are going to know how to report MTN Money fraud cases in Ghana.
This article will cover all the easiest ways to do report cases in other to always keep your account safe and make it hard for fraudsters to steal your money
Mobile money has come to stay, and it has become one of the most used forms of transactions in Ghana.
With the invention of mobile money, it is now easy to pay your school fees, bills, and almost anything which involves money.
You might want to check this article covering how to withdraw MTN mobile money without ID card.
MTN Ghana was the first telco company to introduce MTN Mobile Money in Ghana, although it was not that popular when it was launched. As time went on, Ghanaians started using it, and all the remaining Telcos also began operating the mobile money services.
After MTN Mobile Money, we got to have Vodafone Cash and Airtel Tigo Money.
And now it is even easier to transfer mobile money through these three mobile money operators.
As we are talking about the importance and benefit of the mobile money service, fraudsters, on the other hand, are finding new ways and ideas to drain people’s accounts.
MTN was the first telco to launch this mobile money service in Ghana, and because of that, it is the most used mobile money platform.
Because of that, fraudsters always target MTN, mobile money users, because they are the telco that got more subscribers.
We published an article taking you through tricks used by fraudsters to steal mobile money from people; it is an eye-opening article that you might want to check out and be on alert.
In this article, I will take you through 6 easy ways to report any fraud cases to MTN Ghana.
Here Are The 6 Easy Ways To Report MTN Mobile Money Fraud Cases In Ghana
Since the ‘Sister nie oo’ fraudsters are not resting, you should also get to know how to report these mobile money fraudsters.
Doing this keeps your account safe and helps these telcos cramp down on the fraud cases that have been growing.
Report Fraud Case Using The MTN Mobile Money Shortcode
As hackers are constantly finding new ways to steal people’s money, MTN is also stepping up their game, and now you can report any suspected number to MTN right after the call. To do this,
How Report Fraud Case Using The MTN Mobile Money Shortcode
- Dial the MTN Mobile Money Shortcode *170#
- Select 6: My Wallet
- Choose 4: Report Fraud
- Now choose the type of Fraud. Here you will have to specify what that fraudster did. Either the fraudster called you that he has made a wrong transaction, sent a fake SMS, Fake Promotion, Fake Blocking, or used a New Reversal Process.
- Type in the fraudster’s number, You be asked if you transferred the money or not.
- Please enter your details, now tell MTN what happened, how it all started, and whatever went on between you and the fraudster.
- After that, MTN will take over and deal with that fraudster.
Call Customer Care 100
MTN customer care is 100. Anytime you feel like a fraudster is after your money, all you have to do is call their customer call line, which is 100 and speak to a customer representative.
Here Is How To Report Mobile Money Fraud To MTN Customer Care
- Dial 100
- Choose your preferred language
- Press 5 to speak to a customer care representative
- Now report the case to the customer representative, tell them what happened.
The customer care representative will ask for the following information:
- Your number
- The fraudsters number
- The amount that fraudsters got from your mobile money account (this is if he was successful In the Fraud)
- The time the incident happened
Send Email To [email protected].
You can also report fraud issues to MTN Mobile Money fraud working mail. Anytime you suspect a mobile money fraud, all you have to dodo is send a mail to this MTN Mobile Money anti-fraud working mail, someone will take over your case and work on it, and if they need to call you, they will contact you for further investigation.
One thing to note is that anytime you are reporting a mobile money fraud to that number, it is advisable to give them every detail you have to make investigations easier and faster. Don’t forget to add your number so that they can contact you.
Send SMS To 1515
If you ever want to report a mobile money fraud right away using a short code, then you need to use 1515 to register.
1515 is a shortcode for reporting all mobile money-related fraud issues; this is a unique shortcode that MTN Ghana created to combat mobile money fraud. All you have to do is send your details to that number.
Any MTN Mobile money anti-fraud team available will take over your case and start working on it.
Visit Any MTN Center To Report The Fraud Incident
MTN Ghana has offices all around the country. When you suspect any fraud case, you can visit the nearest MTN Ghana office near you to report the incident.
When going, make sure to take your phone with you as you will be asked to provide the number of the fraudster, the type of Fraud he tried on you, your number, and the time he started to approach you.
Report Fraud Case To Ghana Police
When it comes to combating Fraud in Ghana, Ghana police are well known for this, so if you suspect any fraud issue on your mobile money account, you can report the case to any police station near you, and they will look into it.
Mobile money will continue to grow big as many people keep on using it each day. As it grows and becomes more prominent, hackers will always find new ways to steal people’s money from their mobile money accounts.
In this article, we went through how to report any MTN Mobile Money fraud issues and how to go about each one of them.
Talking of MTN, if you are fond of using MTN Mobile money for transactions each day, then you might want to read about how to increase your MTN Mobile Money transaction limit so that you can make more payments as compared to the normal Mobile Money subscribers.